Shipping policy

Shipping Policy

Last updated: August 25, 2026

Where we ship

Appeel ships to addresses in the United States, including Alaska, Hawaii and US territories. We do not currently ship internationally, and we cannot deliver to freight forwarders.

We ship to residential and business addresses, and to PO boxes where the carrier allows it. Some larger items cannot go to a PO box; if that applies to your order we will contact you for an alternative address.

What shipping costs

Orders of $50 or more: free shipping. The discount applies to the order subtotal after any discount codes and before tax.
Orders under $50: a flat rate applies, calculated by weight and destination. The exact amount is always shown at checkout before you pay; there are no charges added afterwards.

How long it takes

Appeel stocks some items directly and sources others from partner suppliers, so timings vary by product. Your order confirmation email carries the estimate for the specific items you bought, and that estimate takes precedence over the general ranges below.

Items we hold: 1-2 business days to prepare, then 3-7 business days in transit.
Items shipped by a partner supplier: 2-5 business days to prepare, then 10-20 business days in transit.

Business days are Monday to Friday, excluding US public holidays.

Orders may arrive in more than one parcel

If your order contains items from different sources, they ship separately and will usually arrive on different days. You are not charged extra for this. Each parcel has its own tracking number, and you will receive a separate dispatch email for each one. If part of your order has arrived and the rest has not, please allow for the longer estimate above before contacting us.

Tracking your order

You will receive a dispatch email with a tracking number as soon as each parcel leaves. Tracking can take 24-72 hours to show its first scan. A number that shows nothing yet usually means the parcel is in the carrier's network but has not been scanned, not that anything is wrong.

If we cannot ship on time

If we cannot dispatch your order within 30 days of purchase, we will contact you, tell you the revised date, and give you the choice of waiting or canceling for a full refund. You do not have to do anything to claim this; we will come to you.

Delays outside our control

Once a parcel is with the carrier, its progress is in their hands. Weather, carrier backlogs, peak periods, and incorrect or incomplete addresses can all add time. We will help you chase a delayed parcel, but we cannot guarantee carrier transit times; delivery estimates are not guarantees.

Address accuracy

Please check your delivery address carefully before paying. We can usually correct an address if you email us within two hours of ordering, before the item is prepared. After dispatch we cannot redirect a parcel.

If a parcel is returned to us because the address was wrong or incomplete, we will refund the item cost once it arrives back, less the original shipping cost. If you would like it sent again, a new shipping charge applies.

Refused or uncollected parcels

If a parcel is refused at the door, or is not collected from a carrier depot or locker within the carrier's holding period, it is returned to us. We refund the item cost on receipt, less the original shipping cost.

Missing, lost or damaged parcels

Tracking says delivered but nothing arrived. Check with anyone else at the address and look in usual safe places, then contact us. We ask you to wait three business days from the delivery scan before we open a claim, as carriers frequently mark parcels delivered a day early.
Damaged in transit. Email us within seven days of delivery with photographs of the item and the outer packaging. We will replace it or refund you in full. Keep the packaging until the claim is settled.
Lost in transit. If tracking stops moving for more than seven business days beyond the delivery estimate, contact us and we will open a carrier claim and either replace the order or refund it.

In every one of these cases you are covered. You will not be left out of pocket for a parcel that did not arrive in the condition it should have.

Sales tax

Prices on the Site exclude sales tax. Where tax applies to your delivery address it is calculated and shown at checkout. Shipping charges are not taxed.

Changing or canceling an order

Email us as soon as possible and we will cancel or amend the order if it has not yet been prepared for dispatch. Once an order is with the carrier it has to run its course, and you can then return it under our Refund Policy.

Contact us

Any question about a delivery: support@appeel.org. A person replies within one business day. Please include your order number.