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Free US shipping over $50. Thirty day returns.
Questions about an order, a product, a return, or anything else. Send us a message with the form below and a real person will reply, usually within one business day, Monday through Friday.
If you would rather not use the form, write to support@appeel.org. It reaches the same person and gets the same reply time.
If your message is about an order, including your order number gets you a faster answer. If something arrived damaged or faulty, a photo saves a round trip.
Where is my order? You will have had a tracking number by email once it shipped. Tracking can take a day or two to start updating. Items we hold arrive 3 to 7 business days after they ship; items shipped by a partner supplier take 10 to 20 business days. If tracking has not moved for more than seven business days beyond your estimate, write to us and we will follow up with the carrier.
Why has only part of my order arrived? Orders containing items from different sources ship separately and arrive on different days, each with its own tracking. There is no extra charge. See the shipping policy.
I want to return something. Read the refund policy and then message us with your order number. You have 30 days from delivery. Please wait for a return authorization number before mailing anything back.
How much is shipping? Free on US orders over fifty dollars. Below that a flat rate applies, from $4.90 depending on weight and speed, and you see it at checkout before you pay. See the shipping policy for delivery times.
Can I change my address? Yes, if the order has not shipped. Write to us right away.
More answers are on the FAQ page.
Appeel 1763 Columbia Rd NW Ste 175 Washington, DC 20009-2891 United States
Returns are only accepted with a return authorization number. Please email us before sending anything to this address.