FAQ

Ordering

Do I need an account to order? No. You can check out as a guest. An account just saves your details and your order history for next time.

Can I change or cancel my order? If it has not shipped, yes. Message us as soon as you can with your order number.

What payment methods do you take? All the major cards, plus the express wallets shown at checkout, such as Shop Pay, Apple Pay and Google Pay.

Is checkout secure? Yes. Payment is handled by Shopify over an encrypted connection, and we never see or store your full card number.

Shipping

How much does shipping cost? Free on US orders over fifty dollars. Below that a flat rate applies, from $4.90 depending on weight and speed, and you see it at checkout before you pay.

How long will it take? It depends on the item. We hold some products ourselves and source others from partner suppliers.

  • Items we hold: 1 to 2 business days to prepare, then 3 to 7 business days in transit.
  • Items shipped by a partner supplier: 2 to 5 business days to prepare, then 10 to 20 business days in transit.

Your order confirmation email carries the estimate for the exact items you bought, and that estimate is the one to go by.

Do you ship to my country? We currently ship within the United States only.

Why did my order arrive in two packages? If your order mixes items we hold with items from a partner supplier, they ship separately and arrive on different days. There is no extra charge, and each package gets its own tracking number and its own shipping confirmation email.

What if it takes longer than that? If we cannot ship your order within 30 days of purchase, we will contact you with a revised date and you can wait or cancel for a full refund. You do not have to ask.

Returns

What is your returns window? 30 days from delivery.

How do I start a return? Email support@appeel.org with your order number. We reply within one business day with a return authorization number. Please do not mail anything back before you have that number.

Who pays return shipping? We do, if the item is faulty, damaged or not what you ordered. You do, if you simply changed your mind. There is no restocking fee either way.

How long does a refund take? We inspect returns on arrival and issue approved refunds to your original payment method within five business days. Your bank then takes another three to ten business days to show it.

Something arrived broken. Message us within 7 days with a photo and we will replace it or refund you in full, shipping included. Keep the packaging until the claim is settled.

Products

Will an electrical item work where I live? Our products are supplied for use in the United States. Check the voltage and plug type on the product page before ordering.

Are your product photos exact? Product imagery is styled to show an item in use, and colors can look different on different screens. Dimensions and specifications on the page are the reliable guide.

Is there a warranty? Faulty goods are covered by your statutory consumer rights, and our 30 day return window sits on top of that.

Still stuck

Email support@appeel.org or write to us through the contact page. A person will answer within one business day.